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SHIPPING & RETURNS

SHIPPING POLICY

Welcome to Phytika Botanique's Shipping Policy section. Here, we are committed to ensuring a delightful shopping experience for you. Our shipping methods are designed to deliver your handcrafted lotions, soaps, lip balms, lip scrubs, beard oils, beard wash, and lotions safely and efficiently. We prioritize using sustainable packaging to minimize our environmental impact. We aim to provide transparent and affordable shipping costs to make your purchase hassle-free. 

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Processing Time

As all our products are handcrafted with care, please allow 2-4 business days for order processing. This ensures that your products are prepared fresh and meet our high-quality standards.

Orders placed on weekends or holidays will begin processing on the next business day.

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Shipping Options and Delivery Times

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We offer fast, reliable delivery through FedEx and USPS to ensure your Phytika Botanique orders arrive safely.

  • Standard Shipping – 3–5 business days –$8.95
    (Includes USPS First-Class and FedEx Ground options depending on package weight.)

  • Expedited Shipping – 2 business days — $14.95

  • Free Shipping – Available for orders over $50 within the contiguous United States.

Shipping rates are calculated at checkout based on your location and order weight.

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Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this to monitor the delivery status of your package on the FedEx or USPS website.

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Undeliverable Packages

If your package is returned to us due to an incorrect address or failure to collect, we will contact you to arrange re-shipment. Additional shipping fees may apply.

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Damaged or Lost Packages

If your package arrives damaged or does not arrive as expected, please contact us at support@phytikabotanique.com within 7 days of the expected delivery date. We will work with FedEx to resolve the issue and ensure you receive your products.

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If you have any questions or concerns about our shipping policy, feel free to contact us at support@phytikabotanique.com. Thank you for supporting Phytika Botanique and our commitment to providing handcrafted skincare solutions for sensitive skin!

RETURN & EXCHANGE POLICY

At Phytika Botanique, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your handcrafted skincare products, we offer a straightforward return and exchange policy. We believe in building trust and confidence, so you can shop with peace of mind. Our commitment is to ensure that you receive the best experience with our natural body care products. Your satisfaction is our priority.

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Eligibility for Returns

Due to the nature of our products, we can only accept returns or exchanges under the following conditions:

  1. The product arrived damaged or defective.

  2. You received the wrong item in your order.

To ensure the safety and integrity of our skincare products, we are unable to accept returns on opened or used items unless they are proven to be defective.

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Return Request Process

If you experience an issue, please follow these steps:

  1. Contact us within [5] days of receiving your order at support@phytikabotanique.com with the following details:

    • Your name and order number.

    • A description of the issue.

    • Photos of the product and packaging, if applicable.

  2. Once your request is approved, we will provide instructions on how to return the product or receive a replacement.

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Refunds and Replacements

  • If your return is approved, we will issue a refund to your original payment method or provide a replacement product, based on your preference.

  • Refunds will be processed within [5] days of receiving the returned item.

  • Shipping costs are non-refundable unless the return is due to our error.

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Non-Returnable Items

We are unable to accept returns for:

  • Opened or used products (unless defective).

  • Items purchased during a sale or with a discount code.

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Contact Us 

If you have any questions or concerns about our return policy, please don’t hesitate to reach out at support@phytikabotanique.com.

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