Question 1

Eligibility for Returns

Accepted Answer

Due to the nature of our products, we can only accept returns or exchanges under the following conditions:
1. The product arrived damaged or defective.
2. You received the wrong item in your order.
To ensure the safety and integrity of our skincare products, we are unable to accept returns on opened or used items unless they are proven to be defective.

Question 2

Return Request Process

Accepted Answer

If you experience an issue, please follow these steps:

1. Contact us within [5] days of receiving your order at support@phytikabotanique.com with the following details:
 • Your name and order number.
 • A description of the issue.
 • Photos of the product and packaging, if applicable.

2.  Once your request is approved, we will provide instructions on how to return the product or receive a replacement.

Question 3

Refunds and Replacements

Accepted Answer

• If your return is approved, we will issue a refund to your original payment method or provide a replacement product, based on your preference.
 • Refunds will be processed within [5] days of receiving the returned item.
 • Shipping costs are non-refundable unless the return is due to our error.

Question 4

Non-Returnable Items

Accepted Answer

We are unable to accept returns for:
 • Opened or used products (unless defective).
 • Items purchased during a sale or with a discount code.

COMMON INQUIRIES

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